INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Ayush Traditional we understand the importance of trust when it comes to online shopping. We want to assure you that the product you see in the pictures is the product you'll receive. Our commitment to transparency and quality is unwavering.

Where can I view my sales receipt?

Thank you for choosing Ayush Traditional We understand the importance of keeping track of your purchases. Here's how you can easily view your sales receipt:

1. Email Confirmation:

Upon completing your purchase, a detailed sales receipt has been sent to the email address associated with your account. Please check your inbox for an email from Ayush Traditional titled "Order Confirmation" or "Sales Receipt."

2. User Account:

If you created an account during the checkout process, you can log in to your account on our website. Navigate to the "Order History" or "My Purchases" section to find a comprehensive list of your past transactions. Each order will have a corresponding link to view and print your sales receipt.

3. Order Confirmation Page:

If you made a purchase as a guest without creating an account, you would have seen an order confirmation page immediately after completing your purchase. On this page, there is typically a link or option to view and print your sales receipt.

4. Contact Customer Support:

If you're unable to locate your sales receipt or have any questions, our customer support team is here to help. Feel free to [contact us] with your order details, and we'll promptly assist you in retrieving the information you need.

How can I return an item?

We understand that sometimes a purchase may not meet your expectations, and we're here to assist you with the return process. Please follow these simple steps to return an item:

1. Check Eligibility:

Before initiating a return, please review our [Return Policy] to ensure that your item is eligible for return. Certain products may have specific conditions or restrictions.

2. Contact Customer Support:

Reach out to our dedicated customer support team via email atsumit@ayushtraditional.com or by phone at [Customer Support Phone Number]. Provide your order number, details about the item you wish to return, and the reason for the return. Our team will guide you through the next steps.

3. Receive Return Authorization:

Once your return request is approved, you will receive a return authorization along with instructions on how to proceed. This may include packaging instructions and the address for the return shipment.

4. Package the Item:

Carefully package the item to ensure it is protected during transit. Include any accessories, manuals, or original packaging that came with the product.

5. Ship the Item:

Ship the item to the provided return address using a trackable shipping method. Retain the tracking information for your records. The cost of return shipping may be your responsibility unless the return is due to an error on our part.

6. Inspection and Refund:

Once the returned item is received and inspected, we will process your refund. Refunds are typically issued to the original payment method. Please allow [X business days] for the refund to reflect in your account.

7. Monitor Your Email:

Throughout the return process, keep an eye on your email for updates on the status of your return. We'll notify you at each key step, from approval to refund.

Need Assistance?

If you have any questions or encounter issues during the return process, don't hesitate to [contact us]. Our customer support team is here to assist you.

We appreciate your understanding and cooperation in making the return process smooth and efficient.

 

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